Computer sonics, customer service a lost art? Articles / In The News Date: May 27, 2006 - 07:13 PM Computer Sonics, the lost art of customer service. Computer Sonics, Lynnwood Washington really has lost all perspective as to what true costomer service is. As many are aware I really do enjoy writing articles about the absurd customer service we are expected to put up with in todays world. It never ceases to amaze me how in todays retail world just how easily people forget the most important thing, the customer. Today, just about anyone knows that they can save a pretty decent percentage on their purchases by purchasing online vs. going to a retail outlet. So why do we continue to use the 'box stores'? Simple, we expect a salesperson to understand his product, and to be fair in pricing. It's exactly that concept that keeps us going back to the retail stores. It's when that service doesn't happen that things get really interesting. This is almost to funny, and is the reason for the article. Today I ran out to purchase another hard drive and an external enclosure for the drive. Pretty simple actually. I choose an enclosure, and then figure out it's not the right type, so the salesman grabs another for me, letting me know it's the correct product. No problem so far. Then I make it back home, not exactly a short trip to begin with, and find out after opening the case up that it also is the wrong type for the drive. At this point, I figure no big deal, I'll call and ask them to switch it out for the correct one. Then things get really off the wall. The first guy who answers the phone doesn't really know what to say so he transfers me to the person who sold me the unit. Still things seem to be going ok, that is until He lets me know the other unit is going to cost me $15 more. Well I ask nicely for them to match the unit cost, as it wasn't my fault, and I've got a long drive back to the store. After he returns to the phone, I'm told 'well just pay $2 more and your set. I couldn't believe what I was hearing. I ask if he's kidding, he says no, his cost is $2 more. I can't believe his response. First of all, it's going to cost me a lot more than $2 just in gas to get back to the store. Long story short, they have succeeded in losing a customer for life. Computer Sonics, definately wins my 'award' for the worst customer service so far this year. It's actually sad. Shawn This article comes from World's Largest Prayer Board Annointed.net News http://www.annointed.net/ The URL for this story is: http://www.annointed.net/modules.php?op=modload&name=News&file=article&sid=1029