The downtown Seattle Westin Hotel has really set an all time low when it comes to serving guests with disabilities. As many of you are aware Pastor Jerry, a 100% disabled veteran and international minister was invited to spend the weekend at the Westin Hotel with Pastor Benny Hinn. Pastor Jerry had been looking forward to this meeting for quite some time and decided to spend the weekend at the hotel instead of driving the 80 miles home each evening.

Upon arriving at the hotel he was told that there was no one available to take his bags up to the lobby or his room for him and to leave them in the car. He was told that they would be retrieved for him at a later time during the evening. As you all are aware, Pastor Jerry is disabled and is completely unable to carry his bags up as he walks with either a cane or crutches.

Arriving at the counter he was then told, that even though he was a platinum member of many hotels, and rooms were available, that he would not be upgraded, which is part of the 'supposed' benefits of being a member. Pastor Jerry was not asking for anything for free, and even offered to pay for the upgrade. This is not a free service and is only something you receive after staying with a hotel chain for quite some time. Pastor Jerry was averaging over half the year in hotels in the past with them. Undaunted, and still determined to enjoy his evening Pastor Jerry decided to leave it be and attend the meeting, figuring everything would be taken care of after the fact.

Well it only gets worse. Once the meetings were finished he asked to have his bags brought up from the car, and was told that attendants would not remove bags from a customers car for them and he would have to retrieve them himself. He explained to them once again that he is unable to accomplish this task. It made no difference even to management.

Now the meeting ended quite late in the evening with literaly thousands of people attending and to his shock, it turns out all the restaurants in the hotel were closed. For a person who is diabetic, this is not a good thing. So Pastor Jerry rang room service asking for food and was told it would be over an hour at the minimum.

I'm not sure about you, but I thought the Westin hotel was considered a step above the local motel in town and definately expected a much higher level of service. This is not a hotel with only a few employees on duty, where it would have been a strain to take care of a disabled pastor. It is the first Westin hotel in the chain, and nationally recognized. We're talking rooms that start at $200 a night plus the $35 for parking. I would suggest that if corporate headquarters ever gets a chance to read this article that they speak with their management, and give a bit of instruction on hot to properly deal with their guests. Especially those with disabilities. After spending literaly thousands of evenings in hotel rooms around the world, the Westin Hotel in Seattle definately rates the worst customer service we've come across.